The One Thing Every Plumber Needs to Know About Marketing Their Business.
"I need more emergency callouts." 🚨
"Everyone's advertising on Facebook these days. How do I stand out?"
"There are 50 other Plumbers in my area. Help!"
"My competitors are undercutting me on price. I can't compete!"
Marketing your Plumbing business can feel like you're constantly fighting an uphill battle.
Especially when a competitor’s shiny new van wrap catches your eye on the M25.
Or when you spot another Plumber's website that makes yours look like it was designed by your nephew (who assured you he 'knew a bit about computers').
Then there's that Plumber who seems to be everywhere on social media.
Posting before and after shots of gleaming bathrooms. 🛁
Recording those oddly satisfying drain unblocking videos.
Making you wonder if you should be doing the same.
And before you know it, you're throwing money at plumbing marketing ideas faster than a burst pipe floods a basement.
First.
It's the fancy new website. 💻
Then the SEO company that promises to get you to "page one of Google."
Oh.
And don't forget that local magazine ad that cost more than your first van. 📰
But here's the thing.
None of them are working.
And your bank balance is starting to look more drained than the pipes you fix.
Sound familiar?
What if there was a way to...
✅ Stop wasting money on marketing that doesn't work.
✅ Become the go-to Plumber in your area.
✅ Build a reputation that brings in consistent work.
✅ Get more of the jobs you actually want.
✅ Create a brand that works harder than a commercial boiler.
✅ Command premium prices (without losing customers).
✅ Turn away the price shoppers and tyre kickers.
All while saving...
⏰ Time.
💰 Money.
🤯 Your sanity.
💍 And probably your marriage (because we know how much your partner loves hearing about those marketing bills).
Well, it starts with one simple (but crucial) step.
Finding your perfect Plumbing IDEAL client.
Let's dive in deeper...
What Makes the Perfect Plumbing Client?
Your perfect client is the one who needs exactly what you offer, values your expertise, and is willing and able to pay your rates.
But here's where it gets interesting.
This varies massively from Plumber to Plumber.
Let's look at some real-world examples.
Maybe you're a commercial Plumber who specialises in maintaining large office buildings. 🏢
Your perfect client might be Facilities Managers who need reliable, fast-response maintenance services 24/7. ⏰
They're not fussed about your Instagram following.
But they do care about your response times and certification records.
Or perhaps you're focused on high-end residential bathroom installations. 🛁
Your perfect client could be homeowners in affluent areas who value quality craftsmanship over the cheapest quote.
They're probably more interested in your portfolio of previous work and your eye for design.
Then there's the emergency Plumber. 🚨
Your perfect client might be letting agents managing multiple properties.
They need someone reliable who can handle tenant emergencies at 2 am without charging the earth.
See where we're going with this?
How Will Knowing Your Perfect Client Transform Your Plumber Marketing?
This single piece of knowledge will change everything about how you market your Plumbing business.
In fact, at our Trade and Construction Brand & Marketing Agency, we won't even start working with clients until we've done a deep dive into who their perfect client is.
We're talking about uncovering details like:
✅ Where they spend their time (online and offline).
✅ What keeps them awake at night.
✅ How they prefer to communicate.
✅ What matters most to them when choosing a Plumber.
✅ Their budget expectations and decision-making process.
✅ Previous experiences with other Plumbers.
✅ Their biggest fears when hiring a Plumber.
And trust me, this isn't just marketing waffle.
This is the difference between throwing money down the drain (pun absolutely intended) and building a Plumbing business that actually works for you.
Let's look at how this knowledge will transform your business.
1. You'll Save a Fortune on your Plumber Marketing.
Know what happens when you know exactly who you're trying to reach?
You stop throwing money at every marketing opportunity that comes your way.
❌ No more paying for ads in places your ideal clients never look.
❌ No more wasting time on social media platforms they don't use.
❌ No more sponsoring the local cricket team when your target market is commercial property managers.
Let's break this down with some real examples.
Say you're a Plumber specialising in emergency repairs.
Your perfect clients are likely to be searching Google at 3 am when their pipes burst.
They're not browsing LinkedIn looking for Plumbing services.
They're definitely not reading that local magazine you just spent £500 advertising in.
So why waste money there?
Instead, you could invest in:
💻 A website optimized for emergency Plumbing searches
📈 Google Ads targeting specific emergency keywords.
☎️ A reliable out-of-hours phone system.
⬆️ Local SEO that puts you at the top of "emergency Plumber near me" searches.
Or maybe you're that high-end bathroom installation specialist we mentioned earlier.
Your perfect clients aren't looking for you on Checkatrade at midnight.
They're:
📱 Following interior design accounts on Instagram.
📚 Reading home renovation magazines.
🎟️ Attending home improvement shows.
🎨 Consulting with architects and designers.
See how much clearer your marketing decisions become?
2. You'll Stand Out From Others with your Plumber Marketing.
Here's something that might surprise you.
Not every Plumber in your area is your competitor.
Read that again.
Let me explain with a real example.
I work with two Plumbers in Manchester.
👉🏽 Both serve the domestic market.
👉🏽 Both have the same qualifications.
👉🏽 Both work in the same area.
👉🏽 But they couldn't be more different.
Plumber A specializes in luxury bathroom installations. 🛀
They have a team of skilled fitters and designers.
Their perfect clients are homeowners doing complete bathroom renovations with budgets over £15,000.
They don't even look at jobs under £10,000.
And guess what?
Their clients don't blink at their prices.
Because they're not competing with every other Plumber in the phone book.
Then there's Plumber B.
They focus on emergency repairs and maintenance. 🚨
They're available 24/7.
Their perfect clients are landlords with multiple properties who need reliable, fast response times.
They've built their entire business around being the go-to emergency Plumber for property management companies.
Same trade.
Same city.
Completely different businesses.
And here's the kicker.
Neither of them worries about what the other is doing.
Because they're not even fishing in the same pond. 🎣
Want another way to stand out from other plumbers?
Check this out…
🚰 Simplest Marketing Trick for Plumbers to Outshine your Competition.
3. Your Plumber Marketing Will Actually Work.
Once you know who you're talking to, your marketing becomes laser-focused.
Everything you do starts speaking directly to your perfect client.
It's like having a conversation with someone instead of shouting into a crowd.
Here's the golden rule: Only showcase the plumbing work you want more of.
Let's say you're targeting high-end bathroom installations.
Your marketing should show:
✅ Professional photos of your luxury installations.
✅ Testimonials from delighted homeowners.
✅ Content about the latest bathroom trends.
✅ Behind-the-scenes of your meticulous installation process.
✅ Stories about how you solved complex design challenges.
✅ Features about the high-end brands you work with.
Don't dilute your message by posting about the blocked drain you cleared last week.
Even if it pays the bills.
Why?
Because it sends mixed signals to your perfect clients.
They might think you're not specialised enough for their project.
And just like that, you've lost them.
But what if you're that emergency Plumber we talked about?
Your marketing should focus on:
🚨 Your rapid response times.
🚨 Before and after shots of emergency repairs.
🚨 Testimonials from grateful customers you've helped at 2am.
🚨 Stories about how you saved someone's property from flooding.
🚨 Your 24/7 availability.
🚨 Your professional uniformed team.
Notice what's missing?
No posts about bathroom renovations.
No articles about the latest tap designs. 🚰
Just pure, focused marketing that speaks directly to people who need emergency Plumbing services.
Easy, right?
4. You Can Command Higher Prices as part of your Plumbing Marketing.
Here's where it gets really interesting.
When you know your ideal client and market specifically to them, something magical happens. ✨
Price becomes less of an issue.
Why?
Because you're no longer competing with every other Plumber in your area.
You're positioning yourself as the specialist in your chosen field.
The expert.
The go-to professional for specific types of work.
Let's look at how this plays out in real life.
Remember our high-end bathroom specialist? 🛁
They charge three times what the average Plumber does for installation work.
And they're booked months in advance.
Because their perfect clients aren't looking for the cheapest option.
They're looking for expertise, reliability, and quality.
Our emergency Plumber? 🚨
They charge a premium for out-of-hours calls.
But their commercial clients happily pay it.
Because they know they're getting a specialist service from someone who understands their needs.
5. Your Work-Life Balance Improves when you nail your Plumber Marketing.
This might seem like a stretch.
But stick with me.
When you're clear about who your ideal client is, you spend less time:
🤦🏽♂️ Quoting for jobs you don't really want.
🤦🏽♂️ Dealing with price shoppers.
🤦🏽♂️ Chasing bad debts.
🤦🏽♂️ Working with difficult customers.
🤦🏽♂️ Trying to be everything to everyone.
Instead, you can focus on:
🙌🏽 Doing the work you enjoy.
🙌🏽 Working with clients who value you.
🙌🏽 Building long-term relationships.
🙌🏽 Developing your expertise.
🙌🏽 Growing your business in a sustainable way.
⬇️ The Game-Changing Benefits of Knowing Your Plumbing Ideal Client Rundown:
1. You'll save money.
2. You'll stand out by not trying to compete with every Plumber in your area.
3. Your marketing will work better.
4. You can command higher prices.
5. Your work-life balance improves as you work with better clients.
🛠 Need a little more help nailing your Plumber Marketing?
Course you do.
First. Let’s work out where you are with all things Plumbing Marketing.
Got 3 minutes?
Take our Trades Quiz to discover how you score with all things ‘Off The Tools’.
We have heaps of tips, tricks, and hacks for your Trade and Construction business in our cheat sheets, videos and ideas waiting for you on the other side… i.e., your results page.
So, you can improve your score. And NAIL your Trade and Construction business.
Nice.